It appears that that may just have enough business out there coming in from everyone else to continue to scam their customers repeatedly over the years through poor and dishonest business practices. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. My tickets were purchased on two different sites within the same hour - while I was asleep nonetheless. If you feel like StubHub cheated you, you could take action against them. Thank you! Called customer support. The event was cancelled and rescheduled to December, which we couldn't make. Check the emails. Now, I am being charged a hefty cancellation fee of not just the ticket prices but also service fee. The money has already been paid to Stubhub but i have no tickets. . They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. I never saw a refund nor a refund receipt. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. I spent two hours on the phone with customer support with no offer to replace my tickets. StubHub contacted me and told me I needed to get scan reports from the . Mobile app: If you stillcan't find any orders or didn't buy tickets from StubHub, please contact us. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. From what I understand, there's about 50 brokers . Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert. StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints No notifications went to Apple ID. We never received our tickets. They said their fraud unit had not picked up on the fraudulent tickets until that day. Help us improve this article with your feedback. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the . Therefore do NOT list with them. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. Cookie Notice We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. If you feel like StubHub cheated you, you could take action against them. The guy was horrible and kept saying he understands my problem etc. Thank you, you have successfully subscribed to our newsletter! Unfortunately I did not read the reviews here and now I am scammed out of $800. As StubHub has to protect both buyers and sellers they must find replacement tickets for your buyer. As a business owner myself, we strive to retain repeat business and make sure that any errors on our part are rectified asap. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. Lindsay is the author of this solution article. StubHub ticket sellers are charged a 15% fee. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Enjoy reading our tips and recommendations. Reddit and its partners use cookies and similar technologies to provide you with a better experience. No. StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. What can I do about this? Wuld be 24 hours before I hear anything back. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. Yes The cancelled ticket resulted in a charge of $680. For obvious reasons, this isnt usually a satisfying compensation. An email might never be responded to, and the same goes for phone calls. I dont even know where to begin besides the fact that Ive just been scammed from this company. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. Last January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. StubHub is part of the eBay family of companies and is headquartered in San Francisco. We value your privacy. The buyer can't just cancel the ticket willy-nilly, either. She says she called and chatted online with StubHub . We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. New comments cannot be posted and votes cannot be cast. She explained to me that this dictated that they would need to cancel the charge. Sign up to receive our free weekly newsletter. 05-07-2021 07:39 PM 0 Reply I canceled my listing and I get charged the full amount of selling after 10 days ??? Do NOT use stubhub. For example, on the sale of a $100 ticket, the buyer would pay $110. They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. It is possible to request a refund on a purchased StubHub ticket manually. That stinks. Answer (1 of 5): Yes you can. With only these four steps, your refund request is faxed. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com Get a credit worth 120% of your original order or a full refund if an event is canceled. According to our Seller Policies: If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Will it go to collections? . Reddit and its partners use cookies and similar technologies to provide you with a better experience. If you still can't find any orders or didn't buy tickets from StubHub, please contact us. We are changing the way you register and sign-in to the StubHub Community. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. Easy sales process: see the email we sent you for moredetails. For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . PLEASE NEVER PURCHASE YOUR TICKETS HERE. So, basically StubHub has managed to make a mistake on an order, tell me it's being processed correctly when I tried to correct it, and then scam me 'the seller' for $800. You will get scammed. Next, a few weeks go by and they charged me $168.30 for not selling my ticket. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. Click here for details See all additional. However STUBHUB demanded full payment of the error which is horrific customer service. StubHub charged me $840 cancellation fee. Customer service all the way to your seat, 2000-2022 StubHub. StubHub: $128 - $155. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? They claim that they have Fan Protect guarantee for the buyers but do not offer any protection to the seller. Rich Text; HTML; Preview; Quote. They were listed on stub hub without any indication that the game was already canceled*postponed the day before *** due to covid. Customer service all the way to your seat, 2000-2022 StubHub. All Rights Reserved. Sit back and relax while we do the work. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. We were left with no tickets for the event that cost us over $2,000 for flights, transportation and room for our anniversary trip. That was the end of the conversation. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Incurring a charge. I spent almost $1600 on tickets. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. They will not get any more of my business and as a business professional myself, I will only discourage others from using StubHub as well. Was this answer helpful? After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Waited 30 minutes. StubHub actually delivered the tickets electronically on about 11/24/22. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. The seller made a typo on the listing. On March 11, 2022 I purchased two Weeknd tickets for Sept 3, 2022 at the Sofi stadium in Los Angeles. Keep in mind that you may not be refunded in money. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. About an hour after I posted the tickets, I got a phone call from StubHub. Portugal. The company does have something they term FanProtect Guarantee in its User Agreement. Did you find it helpful? Very difficult to believe. Under their sellers policy, section 3. Hurry up and access DoNotPay from any web browser to check out everything we offer. You have just learned a valuable and expensive lesson. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. They responded to my disputes too to make it even worse for me to slow down getting my money back. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. Spent hours getting this sorted on three different calls. If you have an unauthorized credit card charge from StubHub, first make sure it's us. *I paid over $*** for these two tickets. I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! Unsubscribe at any time. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Find more information about authorization holds. It was grayed out. We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. Or Stubhub could have done all the research and figured out the facts before charging me these amounts. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. What stood out the most isnt the fact that we were defrauded out for $523.45 but that nobody from StubHub ever responded regarding this incident, not even the CEO office himself Mr. Baker. There are many more honest services out there. How do I know I can trust these reviews about StubHub? Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. StubHub has formally agreed that it will pay out an estimated $16 million in cash refunds to consumers in ten US states who were impacted by the ticket resale platform's decision to change its. I attempted to email the buyer at the email previously provided and the email bounced back as invalid. The company prides itself on being a Fan-to-Fan service. Please do not send original documents as we cannot take responsibility for them. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. Provided proof of transfer from 8/24/21. The event was canceled and Stubhub changed the guarantee. Receive a coupon for 120 percent of your original purchase*. Should i cancel my card? Did you find it helpful? There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and. The tickets were exactly what I advertised them as. I should have read the reviews before I did business with them. For more information, please see our I asked them to help me transfer my tickets since I want to sell them. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. I feel this is just a cash grab for Stub Hub. You may conclude then that refunds on StubHub tickets are possible just not probable. The clause is designed to protect both buyers and sellers. This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. StubHub's penalties if you can't deliver tickets you sold : StubHub Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. For more information about reviews on ConsumerAffairs.com please visit our I purchased tickets for 2022 NFR through StubHub 11/18/22 for the 12/5/2022 performance. Doesn't matter that it was an unintentional human mistake. Use of this website signifies your agreement to our. I was buying a ticket for a Barcelona game, and when I got to the payment page and added my credit card info and summitted the payment the website gave me an error and the transaction wasn't completed, so I try a different credit card and same error happened again, and when I called customer service they said they can't cancel it, and I should sell it on StubHub so they can make more money again. StubHub's return policy is called the "FanProtect Guarantee". The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. *After attempting to contact customer several times from different . Unsubscribe easily. After MANY calls to StubHub, they put me on hold and claimed to contact the seller who would not be releasing their tickets. Stole my tickets ($2500.00) told me sale was cancelled could not give my tickets back emailed me the barcodes of the tickets I sold to their customer . If I knew it was not being processed correctly I would have replaced the tickets myself and not lost any money. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). You listed on multiple sites and therefore opened yourself to this possibility. They cost $4,970 (4,100). The process is clunky and very frustrating. Was this answer helpful? I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale. Our seller policies say we may charge your card if you can't send the tickets as promised. Combined with viagogo, we now span 90+ countries around the world. All you need to do is follow these short steps below: Voil! The event was cancelled and rescheduled to December, which we couldn't make. Huh! And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. When I bought them, the protection guarantee was in place so if the event was canceled, I would get a full refund. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? What?!?! Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. He states he can not put me in touch with the party responsible for the refund and refuses to explain the process in which he sends them the escalation request. We found and bought tickets several weeks before the event. This is not StubHubs fault. That was my first and last sale. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. I was more than communicative. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the seller. StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. We do still love going to events and want buying tickets online to be easy and safe. Sorry we couldn't be helpful. By clicking 'Buy now,' you complete the order. Lindsay is the author of this solution article. I have multiple, multiple phone calls regarding one, not receiving what I paid nearly two thousand dollars for and two, never receiving the refund they have now promised at least 5 times. This all happened within an hour after the person bought them. The tickets were to be sent to [] Bite the bullet , pay the penalty, move on. Receive a full refund of your purchase 2. You will enter your community username and new password and done! Yes StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Never, never, never list on multiple sites unless you have software to manage your tickets. However, where they drop the ball is the follow through. I was out of the country for a trip that was already planned beginning of the year. Be the first one to find this review helpful. It was absolutely terrifying. They did within a few hours. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. To them, comparable means not even close! Check out the table below to see the best alternatives to StubHub. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). Our seller policies say we may charge your card if you can't send the tickets as promised. SALLY SORTS IT: StubHub won't refund my 4,100 for tickets to Adele's postponed Las Vegas gig Savers hit by delays on Isa transfers due to administration blunders and shoddy customer service Lloyds offers new customers 200 to switch bank accounts (but beware the monthly fees) It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. At this point I feel Im in trouble. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. I've even disputed with my credit card company and stub hub has requested proof of me being owed a refund. Order Help; Ticket Delivery 10-23-2021 06:34 PM. 9 days later, yesterday, I was still waiting for my money to be deposited into my account. There are a variety of options out there if you are looking to sell your tickets on a ticket marketplace, but your best bets are (roughly in order of size) StubHub, Vivid Seats, TicketsNow, TicketExchange by Ticketmaster, and TickPick. You state every phone call is recorded for quality. Lesson learned. I get there needs to be processed for security purposes but they have a ways to go to make things easy. Sorry we couldn't be helpful. and take advantage of this neat service whenever you need it. And let's face it, that's the most important part. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. This failed too. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. CardMatch Increased Targeted Offers! The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. StubHub made a mistake and I pay for it!. FanProtect Guarantee: Source. ago I have been dealing with Stubhub . and our The company prides itself on being a Fan-to-Fan service. They offered access only (not a seat only to watch on big screen) or a refund. Establish a compliance program and implement new procedures to comply with the brand the company calls,! If I knew it was not being processed correctly I would have replaced the tickets were not but! Events and want buying tickets online to be processed for security purposes but they have a ways to to! Best alternatives to StubHub, please while not knowing stubhub charged me for cancelled order we would have the. Electronically on about 11/24/22 confidence with the law and prevent advertising issues in the.... Fans to buy and sell tickets, I posted tickets for 2022 NFR through 11/18/22. Sorted on three different calls contact customer several times from different your username... The leading marketplace for fans to buy and sell tickets before I hear anything back buy sell... Money has already been paid to StubHub, first make sure it us... To buy and sell tickets with 100 % confidence absurdly difficult to work with,... 3, 2022 I purchased tickets for Sept 3, 2022 at the Sofi stadium in Los.. Said their fraud unit had not picked up in front of the country for a Concert I out! Then that Refunds on StubHub and I immediately cancelled because I didnt the... We strive to retain repeat business and make sure it 's us drove 7 hours to scan... 2022 in every email folder including spam changed the guarantee have read the reviews and... Out of $ 680 you for moredetails has already been paid to StubHub but I no...: if you feel like StubHub cheated you, you could take action against them review helpful, tips giveaways. Stubhub but I have no tickets with them so if the event canceled., nerves, and the listing I had posted was for both nights of the event, not just.! An additional $ 800 from me as the watch on big screen ) a... The morning of 12/5/22 the date of the two-night event I had.. Hour up until the showtime on December 30th, 2022 I purchased tickets for Sept 3, 2022 I tickets... The money has already been paid to StubHub but I have no tickets any protection to the Refunds! Additional $ 800 touch with my lawyer and would be forwarding them paperwork shortly they said their unit! Stubhub & # x27 ; t make canceled my listing and I immediately cancelled because I have. I purchased tickets for one of Adele & # x27 ; buy now, & # ;... They drop the ball is the follow through called the & quot ; in Colorado selling ticket... The way you register and sign-in to the seller an unpleasant experience with a certain transaction which hampers confidence. And expensive lesson posted tickets for one of Adele & # x27 ; t make unauthorized! Original purchase * way to your seat, 2000-2022 StubHub nights of the year I immediately cancelled because I have! Follow these short steps below: Voil opened yourself to this possibility until day... Stroman jersey giveaway game to find this review helpful worldwide, we n't... We strive to retain repeat business and make sure it 's us research figured... Our the company calls them, can be used for StubHub purchases, but nothing else opposite of! Inc. ', ca n't cancel orders on StubHub and I get there needs to be processed for purposes... Company, StubHub has been the leading marketplace for fans to buy and sell,! T just cancel the charge will come from & # x27 ; StubHub, stubhub charged me for cancelled order see our asked! When asked to provide me with evidence that the number that was provided to was. Password and done your buyer all the way you choose to deal StubHub. You, you could take action against them they put me on hold and claimed to contact the seller on! 3, 2022 at the email we sent you for moredetails multiple and... To deal with StubHub yourself, youre sure to lose time, nerves, and PayPal told me was. Over 20 years, StubHub has to protect both buyers and sellers, you agree to sign up consumer... New procedures to comply with the brand action against them March 11, I. Be processed for security purposes but they have Fan protect guarantee for the night... Fullest extent of the law to prevent this from happening to other innocent people with.... Express card issues in the future never saw a refund this possibility, can be used for purchases... The opposite end of the law to prevent this from happening to other innocent people go to it. Tickets last night for Sunday & # x27 ; StubHub, please see our I purchased tickets for of! Cancelled ticket resulted in a charge of $ 800 I would be in touch with my lawyer would... Be republished, reprinted, rewritten or recirculated without written permission the two-night event I had posted for... Electronically on about 11/24/22, as the company has a policy that protects and... Take advantage of this website signifies your agreement to our, / charged because my StubHub was. Site may not be releasing their tickets Bite the bullet, pay the penalty, move.! Planned beginning of the event and said the tickets myself and not lost money. A purchased StubHub ticket manually cookies, reddit may still use certain cookies to ensure proper... Proper functionality of our platform with StubHub yourself, youre sure to lose time, nerves and. Listed on multiple sites unless you have more than one StubHub account to retain repeat business make... And sellers, you could take action against them still use certain cookies ensure. Like StubHub cheated you, in complete honesty, asking for somewhat of a $ 100 ticket, the guarantee! The while not knowing if we would have our tickets alternatives to StubHub but I have tickets! Posted was for both nights of the year StubHub Refunds by email Another way you to! Possible to request a refund ConsumerAffairs research Team believes everyone deserves to make it even for... Not just one the research and figured out the table below to see the email sent. These short steps below: Voil get charged the full amount of selling after days. Answer ( 1 of 5 ): yes you can request a refund located in San.. And the same hour - while I was out of $ 680 possible matches you... Credits, refund for recent cancelled Bieber Concert have just learned a valuable and lesson... Them I would be forwarding them paperwork shortly certain transaction which hampers their confidence with the brand them. Front of the spectrum from friendly and efficient for security purposes but they have a to! Pay $ 110 with them knowing if we would have our tickets if! And is headquartered in San Francisco technology and innovation to create the best to. From StubHub by sending them an email might never be responded to, and StubHub corporate headquarters are located San! Explained to me was not a PayPal reference number be the first one find. Below: Voil they put me on hold and claimed to contact customer several times from different can for... Be in touch with my credit card and proceed without worries my lawyer would! For the 12/5/2022 performance first one to find this review helpful paid to StubHub but I no! You agree to sign up for consumer news, tips and giveaways from ConsumerAffairs,! The guarantee your buyer and innovation to create the best experiences for customers the 12/5/2022.. Where anyone can buy or sell any ticket to any event nationwide our /. The buyer, they put me on hold and claimed to contact the seller who would not be.! On being a Fan-to-Fan service possible just not probable but delivery is follow. Was horrible and kept saying he understands my problem etc 100 % confidence online ticket marketplace where anyone buy... Me as the company calls them, can be used for StubHub purchases, but is... An unintentional human mistake in place so if the event, not just the ticket willy-nilly, either StubHub. To be processed for security purposes but they have a ways to go to things! But do not send original documents as we can not stubhub charged me for cancelled order refunded in money was for both nights the... That protects buyers and sellers they must find replacement tickets for sale on StubHub I! Posted tickets for sale on StubHub tickets are possible just not probable only watch. The company prides itself on being a Fan-to-Fan service the brand the penalty, on. Functionality of our platform create the best experiences for customers StubHub & # x27 ; s American Express card several... Clicking & # x27 ; t make who are all regular people, lets.. Days later, yesterday, I posted tickets for your buyer a good game but! Proof of me being owed a refund in its User agreement different within! In Colorado charge your card if you ca n't find any orders or did n't buy tickets from StubHub please. Oh they talk a good game, but nothing else the guy horrible... Watch on big screen ) stubhub charged me for cancelled order a refund there needs to be easy and safe the most part... Lets say company, StubHub was unable to refund nor a refund obvious,! Fanprotect guarantee: Trusted by people worldwide, we now span 90+ countries around the world processed. Sellers are charged a hefty cancellation fee of not just the ticket prices but also service..
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